Kirikka's Terms and Conditions — Your Rights & Responsibilities

Kirikka (hereinafter referred to as the "Platform" or "we") is an online gaming and Sports Betting platform serving users in Bangladesh and select other countries. These Terms and Conditions ("Terms") apply to the Kirikka website and all related services.

By registering on Kirikka or using any of its services, you are deemed to have fully read, understood, and agreed to these Terms, the Privacy Policy, and the Responsible Gaming Policy.

Kirikka reserves the right to modify these Terms, in whole or in part, at any time. A notice will be published on the platform before any changes take effect. Continued use of the platform following such changes will be considered acceptance of the revised Terms.

• These Terms and Conditions are governed by the applicable laws of Bangladesh.
• All disputes will first be addressed through direct negotiation.
• Kirikka's decisions are considered final, though players may submit an appeal.
• If any part of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to remain in effect.
• In the event of a conflict between the English and Bengali versions of these Terms, the original document shall prevail.

Providing accurate and truthful information is mandatory when registering an account on Kirikka. Your name, date of birth, address, and contact details must all be genuine. Accounts created with false information will be closed and any associated balance may be forfeited.

Each person may register only one account. If multiple accounts are detected under the same individual, household, IP address, or device, all associated accounts will be closed.

• Keeping your account password secure is entirely your responsibility.
• Sharing or transferring your account to another person is strictly prohibited.
• If unauthorized access to your account is suspected, contact Kirikka support immediately.
• KYC verification may require a national ID card or passport.
• Please contact the support team to make any changes to your account details.
• A management fee may be deducted from inactive accounts (no activity for more than 12 months).

All Kirikka services are strictly for adults aged 18 and above. It is every parent's responsibility to ensure minors do not access or use the gaming platform.

Kirikka may request a government-issued ID or other documentation for age verification at any time. Withdrawals may be held until verification is complete. If a user is found to be underage, their account will be immediately closed and all transactions cancelled.

• Providing false information about your age at registration is a serious violation.
• Kirikka reserves the right to carry out additional age verification to ensure responsible gaming.
• Accounts cannot be registered from countries where online gaming is prohibited by law.

Kirikka supports deposits via mobile banking, direct bank transfer, and e-wallets. Each payment method has its own minimum and maximum deposit limits, which can be found in the Cashier section of the platform.

All deposits are processed in Bangladeshi Taka (BDT). Once funds are credited to your account, they can be used for gaming purposes. Deposits are generally non-refundable; however, if a deposit fails due to a technical issue, a refund will be issued.

• You may only deposit using a payment method registered in your own name.
• Depositing using another person's account or card is prohibited.
• Kirikka may suspend deposits in the event of suspicious payment activity.
• We don't charge any hidden fees on deposits, though your bank or mobile banking provider may apply their own charges.
• For any deposit issues, contact our support team within 24 hours.

Kirikka is committed to fast and secure withdrawals. Once KYC verification is complete, withdrawals are typically processed within 10–30 minutes for mobile banking, 1–3 hours for bank transfers, and instantly for e-wallets.

KYC verification is mandatory for withdrawals. No withdrawal request will be processed without it. Large withdrawal amounts may require additional verification, which can take up to 72 hours.

• Withdrawals must be made using the same method used for the original deposit.
• The minimum withdrawal amount is listed in the Cashier section of the platform.
• It may not be possible to cancel a withdrawal request once it has been approved.
• Kirikka reserves the right to suspend withdrawals in cases of suspicious activity.
• Withdrawals may be held if an investigation into the account is ongoing.
• No processing fees are charged on withdrawals.

Kirikka regularly offers a variety of bonuses and promotional offers. Each bonus has its own terms, which are clearly stated on the bonus page. Please read the relevant terms carefully before claiming any bonus.

Bonus funds cannot be withdrawn directly. A specific wagering requirement must be met before a bonus becomes withdrawable. For example, a 30x wagering requirement means you must wager 30 times the bonus amount.

• Every bonus has an expiry date; any unused bonus will be cancelled once it expires.
• The same person may not claim the same promotion more than once.
• If bonus abuse is detected, the bonus and any associated winnings will be cancelled.
• Kirikka reserves the right to modify or cancel any promotion at any time.
• VIP members receive special bonuses and privileges that may differ from the standard Terms and Conditions.
• The welcome bonus is available to new members only.

All bets and gaming activity on Kirikka are powered by internationally certified RNG (Random Number Generator) technology, ensuring that every outcome is completely random and not predetermined.

A confirmed bet cannot be cancelled. For Sports Betting, bets must be placed before the match begins; where in-play betting is available, separate rules will apply.

• Kirikka reserves the right to void any bet placed at incorrect odds caused by a technical error.
• Bets placed on suspicious matches or events will be confirmed only after a full investigation.
• Maximum winnings may vary depending on the specific game and betting market.
• If a game is interrupted mid-session due to a network issue, the outcome will be determined based on the last saved state.
• In Live Casino, the dealer's decision is final.

Certain activities are strictly prohibited in order to maintain a fair environment on Kirikka. If any of the following activities are detected, the account will be immediately closed and all balances forfeited.

• Placing bets or playing games using automated bots or software.
• Money laundering or transactions involving illegal funds.
• Exploiting system vulnerabilities or bugs to gain an unfair advantage.
• Bonus abuse — claiming bonuses using multiple accounts or identities.
• Match fixing or collusion with other players.
• Harassing or threatening other users on the platform.
• Chargeback fraud — depositing, playing, and then disputing the payment.
• Depositing or withdrawing using third-party payment methods.

Kirikka reserves the right to temporarily suspend or permanently close any account for any reason. Users will generally be notified before their account is closed, unless there is an urgent security or legal reason.

You may also request to close your account at any time. As part of our responsible gaming commitment, a Self-Exclusion option is available, allowing you to take a break from the platform for a set period.

• Any valid balance remaining at the time of account closure may be withdrawn.
• If an account is closed due to a rule violation, the remaining balance may be forfeited.
• Any attempt to open a new account during a self-exclusion period will result in that account being closed.
• To reopen a closed account, please contact the support team.

Kirikka treats the protection of your personal information as its highest priority. Your name, address, payment details, and gaming activity are kept strictly confidential. For more information, please refer to our Privacy Policy Read.

• All data transmission is secured with SSL encryption.
• Your information is never shared with third parties, except where required by law.
• All information collected for KYC verification is stored securely.
• Your information is not used for marketing purposes.

Kirikka is not responsible for funds lost through gaming. Gaming is inherently risky and no outcome is guaranteed. Kirikka's liability is limited for issues arising from technical problems, internet disruptions, or third-party causes.

• Kirikka is not liable for games interrupted due to internet connectivity issues.
• Any issues arising from registration with incorrect information are the sole responsibility of the user.
• Kirikka is not liable for losses resulting from account hacking or unauthorized access if the user has not taken adequate security precautions.
• Kirikka reserves the right to suspend its services in the event of unforeseen circumstances (force majeure).

Kirikka may update these Terms and Conditions at any time. Users will be notified of significant changes via email or through the platform. Continued use of the platform after any changes constitutes your acceptance of the updated Terms.

If you have any questions or concerns about these Terms, please contact our support team. We are always here to help and committed to resolving any issues promptly.

• The Terms & Conditions are available in both Bengali and English.
• The date of the latest update will be displayed at the top of the page.
• Previous versions of the Terms & Conditions can be requested from our archive.
• Contact us at: [email protected]